800-343-6913
call length: 02min:41sec
Representative: John
Me: May I speak with Helena right now?
John: Do you have a file number or extension?
Me: I don't have the extension, but I have a file number 713-xxxx
John: Just a moment and I'll see if I can locate her. **puts me on hold**
**back on line** I'm sorry, Helena is in a meeting. Can I have her give you a call back?
Me: Yes, please let her know I would appreciate a call back tonight.
John: Will do.
Me: Thanks.
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