4-6-2011 1-800-647-7261 ext 41631 spoke to Astrid
3:12pm 7min:51sec
file # 713-XXXX
3:12pm 7min:51sec
file # 713-XXXX
Told them that the dealer diagnosed the car as needing a new motor. The motor has poor compression and is eating through oil. Repair retails for $6,000.00 to replace motor.
Astrid told me that the regional representative would get back to me by the end of business on 4/7/2011. They would also be contacting the dealership for more information.
They also stated that it will take 1 to 4 weeks to decide what, if anything, they will do for me.
Previous representative gave me the wrong extension.
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